Our Satisfaction Guarantee allows for worry free ordering and purchasing of eye care products with quick and convenient delivery to your home or workplace.
Returns & Exchanges
All eye products and contact lenses boxes that are unopened will gladly be accepted for a return or store credit within 6 months from your purchase date.
To start the process of a return please create a ticket by visiting our support page. Once we assign you a return authorization number please ship the products back to us at the address provided.
The buyer will be responsible for return shipping costs to our office in BC. A 15% restocking fee applies to all returns & exchanges unless otherwise specified.
Please note that we are unable to accept returns on opened products due to regulatory issues regarding health issues
We are authorized Canadian retailers for all the eye care products that are sold on our website.
This allows us to guarantee the authenticity of our products and ensures that we carry the latest versions that are designed for the North American market.
Our goal is to improve access to high quality eye care products that help Canadians with their vision and eye health.
While all products that we carry are Doctor recommended, we strongly encourage regular eye exams with your Doctor of Optometry as the best means to manage your vision and eye health.
Please visit opto.ca to find a doctor near you.